We work hard to include lots of photos, sample pages, and detailed descriptions so you can get a great feel for each book before you order. Every woman is looking for something a little different from a journal, though, and occasionally a book simply isn’t the right fit.

Because our books and journals are designed to become keepsakes you’ll treasure for years, all sales are final.

If your order arrives damaged or we accidentally send the wrong item, we’ll absolutely make it right.

Unfortunately, books almost always come back to us with bent corners, scuffed covers, or damaged pages after making a second trip through the mail, which means we can’t lovingly send them on to another customer.

If that happens, just send us an email within 7 days of delivery along with a few photos, and we’ll take care of you.

If your purchase simply wasn’t what you expected, we completely understand. While we aren’t able to accept returns in those situations, we hope you’ll consider passing it along to a friend, sister, daughter, or another woman who might love it. Our books make wonderful gifts.

Great question! Most orders ship within 1–3 business days unless otherwise noted on the product page.

During launches, Black Friday, or other big sales, processing can take a little longer while we work through a much higher volume of orders. If that’s the case, we’ll always let you know on the product page.

Once your order ships, you’ll receive an email with tracking information so you can follow it all the way to your doorstep. 

Our fulfillment team usually moves quickly—often beginning to process orders within hours of being placed—so unfortunately we can’t guarantee changes once an order has been submitted.

If you notice a mistake, email us as soon as possible and we’ll absolutely do our best to help. If your order hasn’t entered processing yet, we may be able to update it.

Once an order has been processed or shipped, though, we’re unable to make changes—including shipping addresses, products, quantities, or cancellations.

Before placing your order, please take one last look at your shipping address (especially apartment or unit numbers!). 

Please email us immediately.

If your order hasn’t been processed yet, we’ll gladly update it.

However, because many orders ship the same day they’re placed—and because our customer care team isn’t in the office evenings or weekends—we can’t guarantee that we’ll be able to catch it in time.

If a package ships to the address entered at checkout, unfortunately, we won’t be able to replace or refund the order. If the package is returned to us by the carrier, we’re happy to resend it once additional shipping has been paid. 

Oh no! Thankfully, this happens more often than you might think—and many packages show up within a day or two.

Before reaching out, we recommend:

• checking around your home (porch, garage, side door, mailbox, parcel locker, etc.)
  
• asking family members or neighbors if they accepted it
  
• contacting your local post office or carrier, as they can often see exactly where the package was delivered
  
  

If you’ve tried those steps and your package still hasn’t turned up after 2 business days, send us a note. We’ll do everything we can to help investigate and find the best solution.